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Last updated: May 2026
Wavelength Reef Cruises respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, make a booking, contact us, join one of our tours, subscribe to our updates, or otherwise interact with Wavelength Reef Cruises.
This policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Wavelength Reef Cruises operates reef tours from Port Douglas, Queensland.
Contact details:
Wavelength Reef Cruises
Shop 6, 43 Macrossan Street, Port Douglas, QLD 4877
Phone: +61 7 4099 5031
Email: info@wavelength.com.au
The personal information we collect may include:
We only collect sensitive information, such as health, medical, dietary or accessibility information, where it is reasonably necessary for safety, service delivery, or to help us provide the best possible tour experience.
We may collect personal information when you:
We may also receive booking information from third-party booking agents, tourism partners, online travel agents, payment providers or booking platforms where you have chosen to book through those services.
We collect personal information so we can:
Online payments may be processed by secure third-party payment providers or booking platforms.
Wavelength Reef Cruises does not intend to store full credit card numbers on its own website systems. Payment information is handled by the relevant payment provider in accordance with their own privacy policy, security standards and terms.
We may receive limited payment-related information, such as payment status, transaction reference, booking value, refund status or invoice information, so we can manage your booking and our business records.
We may use or disclose your personal information to:
We may disclose personal information to trusted third parties where reasonably necessary, including:
We do not sell personal information.
We may use your contact details to send you information about Wavelength Reef Cruises, special offers, updates or related tourism experiences where you have subscribed, booked with us, or where we are otherwise permitted to do so.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
We will still send essential service messages about an existing booking, even if you have unsubscribed from marketing emails.
Our website may use cookies, analytics tools and similar technologies to understand how visitors use the site, improve functionality, measure marketing performance and improve the customer experience.
Cookies may collect information such as browser type, device type, pages visited, time spent on the website, referring websites and general location data.
You can adjust your browser settings to refuse or delete cookies. Some website features may not work as intended if cookies are disabled.
Our website may contain links to third-party websites, booking platforms, payment providers, social media platforms or tourism partners.
We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal information to them.
If you provide a review, testimonial, photo, video or social media comment, we may use it for customer service, marketing or promotional purposes, where permitted.
We will not intentionally publish sensitive personal information without consent. If you would like a review, image or comment removed from our marketing material, please contact us.
Our tours may include children and families. Where personal information about a child is required for a booking or safety purpose, we will usually collect that information from a parent, guardian or authorised adult.
We do not knowingly collect personal information from children for marketing purposes without appropriate consent.
Some of the third-party services we use, such as booking systems, email platforms, website hosting, analytics tools, payment providers or cloud-based business systems, may store or process information outside Australia.
Where this occurs, we take reasonable steps to use reputable service providers and to protect personal information in accordance with applicable privacy obligations.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include secure booking systems, password-protected accounts, restricted staff access, secure payment processing, website security measures and internal procedures for handling customer information.
No method of online transmission or electronic storage is completely secure, but we take reasonable precautions to protect the information we hold.
We keep personal information for as long as reasonably necessary for the purpose it was collected, including to manage bookings, provide services, meet legal and accounting obligations, resolve disputes, maintain insurance records and support business operations.
When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
You may contact us to request access to the personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to an access or correction request. In some cases, we may be legally permitted to refuse access, but if this occurs, we will explain why where reasonable.
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve the matter.
Email: info@wavelength.com.au
Phone: +61 7 4099 5031
Address: Shop 6, 43 Macrossan Street, Port Douglas, QLD 4877
We will review your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
We may update this Privacy Policy from time to time to reflect changes in our business, website, booking systems, payment providers or legal obligations.
The latest version will be published on our website with the updated date shown at the top of the policy.
Our full day snorkel tours visit three outer reef sites, each day. The skipper picks these on the day, from our wide selection of exclusive outer reef moorings. Our aim is to show you the best reef, and the diversity of reef types.
More InfoCommences with check-in at 8am and returns to Port Douglas around 4.30pm. In between you’re going to see and learn all about the wonders of the Great Barrier Reef.
More InfoWavelength employs qualified marine biologists as crew, in order to offer a high level of interpretation of the Great Barrier Reef. They provide guided snorkel tours and reef talks.
More InfoAs one of the FIRST holders of certified Advanced Ecotourism, Wavelength are one of Australia’s leading ecotourism businesses. We’re committed to low impact reef tourism.
More Info
© Wavelength Reef Cruises 2026
